factor 1 ideas » management http://www.factor1ideas.com Conversations to inspire, enlighten, and provoke. Tue, 27 Jul 2010 16:10:05 +0000 en hourly 1 http://wordpress.org/?v=3.0 The Hustle http://www.factor1ideas.com/management/the-hustle/ http://www.factor1ideas.com/management/the-hustle/#comments Fri, 12 Feb 2010 16:06:12 +0000 matt adams http://blog.factor1studios.com/?p=704

“Things may come to those who wait…but only the things left by those who hustle.”
– Abraham Lincoln

Do you hustle? Do you give every day all you have? In reality, we are all pretty average. We lead average lives, run average businesses, and do the things we have to. Hustle changes all of that. Michael Jordan had hustle. Sure he had talent. But he practiced non stop, he failed, he missed shots, he worked on his game every day. Hustle Hustle Hustle.

If you are like me, you believe organization has a higher purpose and great value. Then hustle. Go, get on it. Hustle. Be more than average by working, practicing, failing, and earn that great value. It wont come on its own for most of us.

This video is one of my favorites, and really shows the passion and hustle of Michael Jordan.

]]> http://www.factor1ideas.com/management/the-hustle/feed/ 0 out of my way http://www.factor1ideas.com/business/out-of-my-way/ http://www.factor1ideas.com/business/out-of-my-way/#comments Mon, 01 Jun 2009 14:56:15 +0000 ryan russell http://blog.factor1studios.com/?p=490 My youngest boy evidently has a favorite ‘adult’ restaurant that he asked to go to several times while we were on vacation. So we headed out to it one afternoon for their specialty shakes and reasonably good americana fair. The service in this establishment was mediocre at best during a ‘less than busy’ period of the day. As usually happens, my kids focused on the the good things, while I remained puzzled by the items in this operation that could be easily improved upon with a little attention and no more money spent. We were no less than two-thirds of the way through with out meal when our waitress magically appeared with the check in hand. Without concern for our next needs or whether we would like to order more or whether we were satisfied she laid the check down on the table with this stellar quote:

I am going to go ahead and drop your bill of now and get it out my way.

End of quote… end of service. I could hardly believe it. For the 3 of us I was going to be on the hook for about $35 and this is how is was being ‘served’. It was a jolting reminder to me…

Whatever price your customer is paying for your product, they anticipate that level of service or more.

Up economy or down, it is not that complicated to give your customers top level quality service. It takes no more money to serve them with a great attitude. The only thing that can come from your determination to be personable in your delivery is a more loyal and appreciative customer. Obviously, you can figure out what might happened if the converse is true of you or your employees.

]]> http://www.factor1ideas.com/business/out-of-my-way/feed/ 0 User control http://www.factor1ideas.com/management/user-control/ http://www.factor1ideas.com/management/user-control/#comments Wed, 01 Apr 2009 14:56:56 +0000 matt adams http://blog.factor1studios.com/?p=352 Most of the sites we create for our customers are based on a content management system (CMS). This allows them to log in, add, edit and remove pages. This is a great tool for our clients to keep their sites up to date, without having to pay for, or wait on a web designer to edit the page. This also allows multiple users. 

Having this kind of access is dangerous. I mean really dangerous. A rouge user could delete every page on your site, or worse, put up inappropriate content.

User control is key. Here are my questions and thoughts for good user management of your site.

  • Who needs access to FTP and server Control Panel?
  • Who should have access to the CMS?
  • Should some users be restricted to a designated set of pages?
  • Is there a review system for approving content posted by other users?
  • Who is the master admin?
  • Review users every 6 months (delete any inactive ones asap)
  • Problem with an editor? Nip it in the bud now! Don’t let a user go rouge too long. Online updates can happen in seconds.
  • Soon to be Ex-employees? Remove access before firings to avoid any retaliation. 
  • How often do you review the admin log (or do you have one). Our admin log knows all movements, clicks, and edits made by a user, with a date and time stamp.
  • Is there an emergency plan in place to pull the site offline asap?

I hope that helps. And yes, this post was inspired by a panicked email I received today from a client with a rouge editor on their hands.

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